Imran Khan is a Virtual Assistant & Remote Operations Expert with over 9 years of experience streamlining operations, VoIP systems, billing, and customer support — all from a fully virtual setting. Since 2017 he has worked with RingOffice Corp., a Canadian VoIP service provider, evolving from customer support into billing, number porting, vendor coordination, and staff training.
99% client satisfaction · 50+ projects · 24/7 availability · based remotely in Pakistan, serving clients across Canada, the United States, and worldwide.
Services
Administrative & Communication Support — managing emails, calls, and calendars; drafting correspondence; coordinating meetings and appointments.
Business Operations & Billing — subscription and vendor billing management, payment processor setup and reconciliation, partner commission tracking.
Customer Support Assistance — handling support tickets, calls and chats; building knowledge bases and FAQ resources; monitoring customer satisfaction.
Technical & Cloud System Support — setup and administration of 3CX and Porta-SIP phone systems, call flow/IVR design, cloud communication troubleshooting.
Web & Digital Services — website development, hosting, content updates and domain management (via Yushas.com).
Tools & Process Automation — custom workflow tools, task automation, documentation and training material.