Administrative & Communication Support — managing emails, calls, and calendars; drafting correspondence; coordinating meetings and appointments.
Business Operations & Billing — subscription and vendor billing management, payment processor setup and reconciliation, partner commission tracking.
Customer Support Assistance — handling support tickets, calls and chats; building knowledge bases and FAQ resources; monitoring customer satisfaction.
Technical & Cloud System Support — setup and administration of 3CX and Porta-SIP phone systems, call flow/IVR design, cloud communication troubleshooting.
Web & Digital Services — website development, hosting, content updates and domain management (via Yushas.com).
Tools & Process Automation — custom workflow tools, task automation, documentation and training material.